Refund policy

I have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

Any shipping charges required to return an item/items will be the customer's responsibility including on free shipping items.

To start a return, you can contact me at info@lucky7steel.com within 10 days of receiving your order. If your return is accepted, I’ll send instructions on how and where to send your package. Items sent back to me without first requesting a return will not be accepted. Please return your item within 12 days.

You can contact me for any return question at info@lucky7steel.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items), Please get in touch if you have questions or concerns about your specific item.

Refunds
I will notify you once I've received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.